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    TERMS AND CONDITIONS

    TERMS AND CONDITIONS of the e-shop www.knajfer.eu

    General Provisions

    These Terms and Conditions apply to orders of goods placed through the website www.knajfer.eu. They define and specify the rights and obligations of the seller and the buyer.

    Seller:
    Business name: Adam Paškevič APx Knives
    Registered office: Vinohradnícka 586, 951 32 Horná Kráľová
    Company ID (IČO): 52848728
    Tax ID / VAT ID: SK1126061321
    Phone: 0904064771
    Email: adam3258@gmail.com

    1.3. The buyer may be a natural person – consumer or an entrepreneur.
    1.4. These Terms and Conditions are binding for both parties and form an integral part of the purchase contract.

    Conclusion of the Purchase Contract

    Any orders placed via the website www.knajfer.eu or in another written form are binding. By placing an order, the buyer confirms that they have read and agreed to these Terms and Conditions, the price, and the Complaint Policy.
    The order constitutes an offer to conclude a purchase contract. The purchase contract is concluded at the moment the buyer takes delivery of the ordered goods.
    For an electronic order to be valid, all required information must be completed accurately.
    The place of delivery of the goods is the address specified in the order.
    Ownership of the goods transfers to the buyer upon payment of the purchase price and taking delivery of the goods.

    Delivery of Goods

    Goods will be delivered as soon as possible. For standard goods, delivery is usually within 24–48 hours from the order. For less common goods not in stock, the delivery time may be longer and will be agreed with the customer by phone. In case of a delay, the customer will be informed. Orders must be placed by 10:00 AM; otherwise, delivery may be extended by 1 day.
    Shipping costs are generally included in the price of the goods or agreed in advance.
    If the customer does not pick up the goods, they are obliged to pay the shipping costs to the sender.

    Pricing and Payment Terms, Retention of Ownership

    The price is always indicated in the e-shop, in the order proposal, and in the contract. In case of a discrepancy between the price listed in the e-shop and the price in the order proposal, the price in the order proposal applies and will always match the contract price. Shipping costs and conditions for free delivery are also specified in the order proposal.

    Payment of the total price is required after the conclusion of the contract and before the handover of the goods. Payment methods include:

    • Bank transfer: Payment details will be sent in the order confirmation. The total price is due by the date indicated on the invoice.

    • Online card payment: Payment is processed via the Shoptetpay payment gateway and governed by its terms and conditions: https://support.shoptetpay.com/cs/. The total price is due by the date on the invoice.

    • Cash on delivery: Payment is made upon receipt of the goods and includes a fee of €1.20.

    The invoice will be issued electronically after payment and sent to the buyer’s email. A physical copy will also be included with the goods.
    Ownership of the goods transfers to the buyer only after payment of the total price and receipt of the goods. For bank transfers, payment is considered completed once credited to the seller’s account; for other methods, at the moment of payment.

    Prices

    Prices are based on the current price list at the time of the order. The seller reserves the right to change prices without prior notice. Goods marked as “promotion” or “sale” are valid only while supplies last.

    Cancellation of Orders

    To cancel an unprocessed order, contact the seller as soon as possible by phone or email, providing your order number. Refunds for paid orders will be made within 14 days to the account used for payment. Online card payments (VISA, MasterCard) may take longer due to bank processing.

    The seller reserves the right to cancel an order if the goods are unavailable (sold out or withdrawn) or if delivery within the agreed timeframe or price is not possible, unless an alternative arrangement is agreed. Customers will be informed immediately. Refunds will be issued within 14 days unless otherwise agreed.

    Complaints

    1. The seller is responsible for defects present at the time of delivery.

    2. For removable defects, the buyer has the right to have the defect remedied free of charge, promptly, and properly. The seller must remedy the defect without undue delay. Instead of repair, the buyer may request replacement of the goods or, if the defect concerns only a part, replacement of the part, provided it does not cause disproportionate costs for the seller.

    3. For non-removable defects preventing proper use, the buyer may request replacement or withdraw from the contract. The same applies if removable defects reoccur or if multiple defects prevent proper use. For other non-removable defects, the buyer may request a reasonable discount.

    4. The seller must determine how the complaint will be handled immediately, or in complex cases within 3 business days, and in exceptional technical cases within 30 days. Complaints must be resolved no later than 30 days from submission. After this period, the buyer may withdraw or request replacement.

    5. The seller will confirm receipt of the complaint immediately and provide a written complaint handling document.

    6. The time from the complaint submission to the resolution does not count toward the warranty period. For replacement goods, a new warranty period starts from receipt.

    7. For complaints within 12 months of purchase, rejection requires a written expert assessment. The buyer cannot be charged for this assessment.

    8. For complaints after 12 months, the seller must provide the consumer with a contact for expert assessment. The seller bears all costs regardless of the outcome. If the defect is proven, the complaint can be resubmitted. Warranty period pauses during assessment. The seller must reimburse all costs within 14 days.

    9. The buyer will be informed of the complaint result immediately and sent a complaint protocol by email or registered post.

    10. To file a complaint, the consumer must email the seller, send the goods properly packaged with defect description, proof of purchase, and complaint form to:

    Adam Paškevič APx Knives, Vinohradnícka 586, 95132 Horná Kráľová, Slovak Republic

    The buyer is entitled to reimbursement of necessary costs. If unsatisfied with complaint handling, the buyer may request redress. If the seller fails to respond or rejects within 30 days, the buyer may initiate alternative dispute resolution (ADR) under §12 of Act 391/2015.

    Alternative dispute resolution applies only to consumers acting outside their business, employment, or profession, for disputes over €20 from distance contracts. Costs of initiating ADR may be up to €5. The buyer may use the online dispute resolution platform: https://ec.europa.eu/consumers/odr.

    The relevant ADR authority is the Slovak Trade Inspection (SOI):
    Inspectorate SOI, Banská Bystrica Branch
    Dolná 46, 974 00 Banská Bystrica 1
    Tel: 048/412 49 69, 048/415 18 71, 048/415 18 73
    Fax: 048/412 46 93
    Or another authorized ADR entity listed by the Ministry of Economy of the Slovak Republic (link).

    Withdrawal from the Contract

    The customer may withdraw within 30 days without giving a reason, in accordance with §7 of Act 102/2014, starting from receipt of the goods. For split deliveries, the period starts from the last delivered item.

    For goods to be delivered, withdrawal is allowed before delivery. Partial withdrawal is permitted under §517(1) of the Civil Code. The consumer must send a written notice by the last day of the period and return the goods with documentation within 14 days. Recommended to use insured, registered shipping. Do not send COD shipments.

    The seller will refund payments including shipping and verifiable ordering costs within 14 days, but not before the goods are received unless otherwise agreed. Refund applies to the cheapest standard delivery method.

    Withdrawal does not apply to custom-made or personalized goods. The consumer bears any reduction in value caused by excessive use.

    Alternative Dispute Resolution

    If the buyer is dissatisfied with complaint handling, they may request redress. If the seller rejects or does not respond within 30 days, the buyer may submit an ADR proposal under §12 of Act 391/2015. Relevant ADR bodies include (i) Slovak Trade Inspection or (ii) any authorized ADR entity listed by the Ministry of Economy. The buyer may choose which ADR entity to contact. Using ADR does not affect the right to go to court. Online platform: http://ec.europa.eu/consumers/odr/.

    ADR proposals must include:
    a) Buyer’s name, address, email, phone
    b) Exact identification of the seller
    c) Complete description of facts
    d) Claim sought
    e) Date of request for redress and that direct resolution failed
    f) Statement that no other ADR procedure, court, arbitration, or mediation has been initiated

    Final Provisions

    All agreements are governed by Slovak law. For international contracts, Slovak law applies. Consumer rights under applicable law are not affected.

    The seller is not bound by any codes of conduct under Act 250/2007.

    All rights to the seller’s website, including copyright, layout, photos, videos, graphics, trademarks, and logos, belong to the seller. Copying or using the site without consent is prohibited.

    The seller is not liable for third-party interference or improper use of the website. The buyer must not use the site in a way that negatively affects its operation.

    The purchase contract including Terms and Conditions is archived electronically and not publicly accessible. Terms may be amended without affecting rights arising under prior versions.